Support

At AfricaSports Casino, our customer support team is available around the clock so you’re never left waiting. Whether you have a question about your account, a deposit, a withdrawal, or a game, our agents are trained to respond quickly and professionally. We keep things friendly and clear, so you can get back to playing with confidence.

Reach us the way you prefer

Live chat — Our fastest option. Click the chat icon on the site and you’ll typically be connected to an agent within a few minutes for real-time help. Email — For documentation or less-urgent requests, email support@africasports.com. Expect a reply within 12–24 hours, often sooner on weekdays. Phone — Local phone support is available for players who prefer to speak directly with an agent; check the Contact section on your account page for the correct number for your region. Phone response times are typically within minutes when agents are available.

Quick answers in the FAQ and Help Center

Before contacting support, check our FAQ and Help Center for instant answers on common topics like account setup, deposits, withdrawals, bonus terms, and wagering rules. The Help Center explains how bonus wagering works, minimum deposit requirements, and common troubleshooting steps so you can often resolve issues without waiting. For a full overview of our site and offerings, see our AfricaSports Casino review.

Help with payments, verification, and game issues

Our team handles a wide range of issues: payment processing questions, ID verification, pending withdrawals, and disputed transactions. We support major deposit and withdrawal methods including Visa, MasterCard, PayPal, Apple Pay, crypto options like Bitcoin and Ethereum, USDC, and e-wallets such as Skrill and Neteller. When you contact us, provide your account ID and transaction details to help us investigate faster.

Knowledgeable, personal service

We pride ourselves on a friendly, solutions-focused approach. Our agents are trained on account security, transaction workflows, and gameplay rules so they can explain next steps clearly. If a problem requires escalation, we’ll keep you updated and work to resolve it as quickly as possible without promising specific outcomes.

We take privacy, safety, and responsible play seriously

All communications with our support team are handled securely and confidentially. If you need tools to manage your play, we can help you set deposit limits, cooling-off periods, time-outs, or self-exclusion options. Our team can also point you to resources if you need extra help managing your gambling.

Simple tips for faster support

When contacting us, include your account ID, the email tied to your account, and any relevant transaction or bonus codes. For chat, have screenshots ready if possible. For email, use a clear subject line like "Withdrawal inquiry — Account ID 12345" to speed up routing.

We’re here to help, day or night. Reach out through chat, email, or phone, and we’ll guide you through whatever you need so you can focus on the fun.